Effective Date: 14th October 2025
Company Name: Arbella Digital
Website: https://www.arbelladigital.co.uk
Email: info@arbelladigital.co.uk
1. Introduction
At Arbella Digital, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information:
a) Information you provide directly
When you contact us, request a quote, or subscribe to a service, we may collect:
Full name
Email address
Phone number
Company name
Billing or postal address
Payment details (processed securely via trusted third-party providers)
Social media account details (for management services)
Any other details you provide voluntarily
b) Information collected automatically
When you visit our website, we may automatically collect:
Your IP address
Browser type and version
Device information
Pages viewed and time spent on site
Cookie and analytics data (see Section 7)
3. How We Use Your Information
We use your information to:
Provide and manage our website design, hosting, and social media services
Communicate with you regarding enquiries, projects, and billing
Process payments and issue invoices
Improve our website and customer experience
Send you marketing or service updates (only if you have opted in)
Comply with legal and financial obligations
We only process personal data when we have a lawful basis, such as fulfilling a contract, legitimate interest, or with your explicit consent.
4. Sharing Your Information
We do not sell or rent your personal data.
We may share it only with trusted partners who help us deliver our services, including:
Website hosting providers
Domain registrars
Payment processors
Email and marketing software providers
Analytics platforms
These partners only process your data in accordance with our instructions and are required to comply with UK GDPR.
5. Data Security and Retention
We take your data security seriously and use technical and organisational measures to protect it, including:
Encrypted storage and secure servers
Restricted staff access
Regular system monitoring and data backups
We retain personal data only for as long as necessary to provide services, comply with legal requirements, or resolve disputes.
When data is no longer needed, it is securely deleted.
6. Your Rights Under UK GDPR
You have the right to:
Access a copy of your personal data
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing of your data
Request transfer of your data to another provider (“data portability”)
To exercise any of these rights, please contact us at info@arbelladigital.co.uk.
We will respond within one month as required by law.
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience.
Cookies are small text files stored on your device when you visit our site. They help us:
Remember your preferences and settings
Improve website performance
Analyse site traffic and user behaviour
We use:
Essential cookies – required for website functionality
Analytics cookies – help us understand how visitors use our site (via tools such as Google Analytics)
By continuing to use our website, you consent to our use of cookies.
You can manage or delete cookies through your browser settings at any time.
Please note that disabling cookies may affect website performance.
8. Marketing Communications
If you have opted in to receive marketing emails, we may use your contact details to send updates, promotions, or company news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at info@arbelladigital.co.uk.
9. Data Transfers Outside the UK
Some of our trusted partners may store or process data outside the UK (for example, in the EU or USA).
Where this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data under UK law.
10. Links to Other Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party sites.
Please review their policies before providing any personal data.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
We encourage you to review this page periodically to stay informed.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📧 Email: info@arbelladigital.co.uk
🌐 Website: https://www.arbelladigital.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk