Effective Date: 14th October 2025
Company Name: Arbella Digital
Website: www.arbelladigital.co.uk
1. Introduction
These Terms and Conditions (“Terms”) set out the agreement between Arbella Digital (“we”, “us”, or “our”) and the client (“you”, “your”) for the provision of website design, development, hosting, and social media management services.
By purchasing, subscribing to, or using our services, you agree to these Terms. Please read them carefully before proceeding.
2. Services Provided
Arbella Digital provides:
Website design and development
Website hosting and maintenance
Social media management and content packages
Services may be purchased as one-time projects or subscription packages.
All subscription packages are subject to a minimum 12-month commitment, unless otherwise agreed in writing.
3. Payment Terms
Payments must be made as agreed — either monthly or annually in advance.
All fees are non-refundable once a service or subscription period has commenced.
Late or missed payments may result in temporary suspension or permanent termination of services.
Arbella Digital reserves the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 for overdue invoices.
4. 12-Month Subscription Commitment
By subscribing to any Arbella Digital package, you agree to pay for the entire 12-month term, regardless of early cancellation.
If you cancel your subscription before the end of the 12-month term, you acknowledge and agree that:
Arbella Digital retains full ownership of all website files, content, designs, and related materials created or hosted under the subscription;
Arbella Digital reserves the right to delete or disable your website and all associated content immediately upon cancellation;
Any outstanding balance for the remaining months of the 12-month term will become immediately due and payable;
Access to hosting, backups, emails, or social media assets managed by Arbella Digital will be revoked.
5. Ownership and Intellectual Property
Full ownership and rights to the website, design, and content will only transfer to you after all outstanding payments have been received and the 12-month subscription term is completed.
Until then, all materials remain the intellectual property of Arbella Digital.
You may not copy, transfer, or host our work on another server or platform without our written consent.
6. Client Responsibilities
You agree to:
Provide all required materials (text, images, branding assets, login details, etc.) in a timely manner;
Obtain all necessary rights or permissions for materials supplied to Arbella Digital;
Review and approve work within reasonable timeframes.
Arbella Digital will not be held responsible for delays caused by failure to supply necessary information or approvals.
7. Data Protection and GDPR Compliance
Arbella Digital complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data only as necessary to provide our services.
Any client data stored (e.g., login credentials or analytics access) will be handled securely and confidentially.
We will not share or sell your data to third parties, except where required by law or essential to deliver our services (e.g., hosting providers, email marketing platforms).
Upon termination of services, we may delete all client data from our systems unless otherwise agreed.
You are responsible for ensuring that your own website and data collection comply with applicable data protection laws, including having an appropriate privacy policy and cookie notice.
8. Termination by Arbella Digital
We reserve the right to suspend or terminate services immediately if:
You fail to make payment within the agreed time;
You breach these Terms;
You engage in any unlawful, fraudulent, or unethical conduct; or
You misuse our hosting or services in a way that could harm our reputation or infrastructure.
Upon termination, all outstanding fees will become immediately due, and Arbella Digital may remove your website and associated content from our servers.
9. Renewal and Continuation of Services
At the end of the 12-month subscription period, your plan will automatically renew on a rolling monthly basis unless cancelled with 30 days’ written notice before the renewal date.
If you wish to continue with a new 12-month term or change your package, a new agreement can be arranged.
10. Limitation of Liability
While Arbella Digital takes all reasonable care in delivering services, we are not liable for:
Loss of data, profits, or business interruption caused by technical issues, downtime, or third-party failures;
Any indirect or consequential loss arising from the use of our services.
Our total liability under these Terms shall not exceed the total amount you have paid for the services in question.
11. Force Majeure
Arbella Digital shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power failures, internet outages, or third-party service disruptions.
12. Amendments
We may update these Terms from time to time. Any updates will be published on our website, and continued use of our services constitutes acceptance of the revised Terms.
13. Governing Law
These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
If you have any questions regarding these Terms or our services, please contact us at:
📧 info@arbelladigital.co.uk
🌐 www.arbelladigital.co.uk